Refund Policy

Last updated: [Month Day, Year]

This template is a starting point. Update the details below to reflect how your business handles cancellations and refunds.

1. Overview

Describe your approach to refunds, including any guiding principles (fairness, safety, administrative costs, etc.).

2. Eligibility

• State which products, services, or enrollments qualify for refunds.
• List any items that are non-refundable (e.g., digital downloads, completed sessions).
• Clarify age or location limitations if they apply.

3. Timeframes

Explain when a refund request must be submitted (for example, within 7 days of purchase or before the second class meets).

4. Fees and deductions

Outline any administrative fees, prorated amounts, or transaction costs that may be withheld.

5. How to request a refund

1. Provide the contact email or support form customers should use.
2. List the information you need (order number, participant name, class dates, reason for the request).
3. Share the expected response time.

6. Processing

Tell customers how refunds are issued (original payment method, credit toward future classes) and typical processing timelines.

7. Exceptions

Note circumstances where refunds may be denied or adjusted, such as late arrivals, no-shows, or policy violations.

8. Contact

List how to reach you for clarification before enrolling.